FAQs

How quickly will my order be processed and delivered?
Orders are typically dispatched either on the same business day or within 1-2 days, depending on the item. Although delays are uncommon, unforeseen issues can sometimes extend the shipping process. Generally, you should receive your delivery within 4 to 7 days. If a longer delivery window applies, this information will be clearly displayed on the product page. We take pride in our commitment to rapid processing and exceptional customer care.

Which payment options do you support?
We accept all major credit and debit cards—including Visa, Mastercard, American Express, and Discover—as well as digital payment methods such as Apple Pay and Google Pay.

What is your return policy?
Every purchase comes with a 30-day money-back guarantee. For complete details, please review our comprehensive 30-Day Return Policy available on our website.

Can I cancel my order?
Yes, you can cancel your order for a full refund as long as the cancellation is requested before the item is shipped. To cancel an order, please contact us immediately at support@primetoolsource.com. Once an order has been dispatched, it will be subject to our 30-day return policy.

What should I do if my item arrives damaged?
Please inspect the packaging carefully upon delivery. If you observe any damage—even on the exterior—make a note on your delivery receipt. If you suspect damage but cannot inspect the contents right away, please indicate your concerns on the receipt. Should your item arrive damaged, email us photos at support@primetoolsource.com so we can arrange a replacement or offer suitable compensation.

How do I place an order?
Simply click “Add to Cart” on the product you wish to purchase and follow the checkout process by providing your shipping and billing information. Alternatively, you can place an order by phone at 716-303-3202. Once your order is submitted, you will receive an immediate confirmation and we’ll begin processing it right away.

How will I be notified about my order’s shipment?
After placing your order, you will receive an email confirming your purchase along with billing details. We then process your order promptly, and you will be notified via email with a tracking number once your package is on its way. In the event that an item becomes out of stock, we will alert you via email or phone within one business day.

Do I receive an email confirmation when I order?
Absolutely. A confirmation email will be sent to the address provided during checkout. We recommend saving or printing this email for your records, so please double-check that your email is entered correctly.

Do you apply sales tax?
As a Delaware-based store, we don’t charge sales tax locally. However, we may collect sales tax at checkout for orders shipped to states where it's required. Any applicable tax will be shown during checkout.

Is it possible to modify my order?
Yes, changes to your order can be made at no additional cost as long as you notify us before the order is shipped. Simply email support@primetoolsource.com with your request. Any price differences will either be refunded to your payment method or adjusted via a custom invoice. For prompt assistance, feel free to email us or call 716-303-3202.