Shipping Policy

Thank you for choosing Prime Tool Source. We’re committed to ensuring your orders are handled and delivered with efficiency and care. Below is an overview of our shipping process:

Shipping Costs
Enjoy complimentary shipping anywhere within the USA.

Order Cut-Off Time
Place your order by 6:00 PM, Monday through Friday (Eastern Standard Time, GMT-05:00) to be considered for same-day processing.

Processing Time
All orders are typically processed within 1-2 business days.

Transit Duration
Once dispatched, your package is expected to arrive within 4-7 business days.

Shipping Methods
Most shipments are managed through our reliable third-party freight carriers, often utilizing large freight trucks. For orders that require freight shipping, our team will contact you to schedule a convenient curbside delivery appointment. Please ensure you provide an accurate phone number at checkout to facilitate this process.

Order Confirmation & Tracking
After completing your purchase, you’ll receive a confirmation email indicating that your order and payment have been successfully received. A subsequent shipping notification—complete with a tracking number and link—will be sent within 1-2 business days once your order leaves our warehouse.

Address Updates
Should you need to change your shipping address, please reach out to us within 24 hours of placing your order.

Order Cancellations
If you wish to cancel your order, you may do so any time before the item is shipped. Once dispatched, cancellations are subject to our refund policy.

Handling Damages or Delivery Issues
We recommend inspecting your package upon arrival. If you notice any damage—whether to the packaging or the contents—or if you receive an incorrect item, please document your observations on the delivery receipt. In such cases, send us photos at support@primetoolsource.com so we can promptly arrange a replacement or refund, including covering return shipping for damaged or incorrect items.

Need Assistance?
Your satisfaction is our priority. For any questions or further support, please contact our customer service team at support@primetoolsource.com or by phone at the number listed below.

Contact Details:
Company: Prime Tool Source
Phone: 716-303-3202
Email: support@primetoolsource.com
Address: 254 Chapman Rd, Ste 208 #22109, Newark, DE, 19702