Refunds & Returns Policy

At Prime Tool Source, we want you to shop with complete peace of mind. Our returns and refunds process is designed to be clear and hassle-free:

1. Return Window:
   You have 30 days from the purchase date to return any item. Unfortunately, returns cannot be accepted after this period.

2. Shipping Charges:

   • If the item is defective or not as described, we will cover the return shipping cost.
   • For returns due to a change of mind, you will be responsible for the shipping fees.

3. Defective or Damaged Items:
   Should your product arrive faulty or damaged, please notify us within 30 days. We will guide you through the return process at no extra charge. Once we receive and verify the issue, you will either receive a replacement or a full refund—including any shipping fees.

4. Change of Mind Returns:
   If you decide you no longer want your purchase, please ensure the item is unused and in its original packaging, then return it within 30 days. In this case, you will cover the return shipping cost, and your refund will be for the product price only.

5. Refund Process:
   After your returned item is inspected and approved, we will send you a confirmation email. The refund will be processed back to your original method of payment within 7 business days. Please note that it may take a little longer for your bank or card issuer to reflect the refund. If you have not seen the refund after 10 business days, please contact us at support@primetoolsource.com.

6. Restocking Fee:
   Depending on the specific situation, a restocking fee may apply.

If you have any questions or need further assistance with your return or refund, please feel free to reach out to our Customer Support team at support@primetoolsource.com.