Shipping policy
Prime Tool Source Shipping Policy for the United States.
Shipping Scope:
We proudly offer shipping within the United States. Unfortunately, we are unable to process or deliver orders to addresses beyond our coverage area.
Order Processing:
Processing Time: 1 to 2 business day (Monday through Friday), excluding weekends and public holidays observed at our dispatch location.
Order Cut-Off Time: 6 PM (GMT-05:00) Eastern Standard Time (New York)
Note: Orders placed after this time will be processed on the following business day.
All products go through a preparation or made-to-order process prior to shipping to ensure quality and accuracy.
Shipping Methods & Charges:
We currently offer the following shipping option for customers in the United States :
| Shipping Method | Transit Time | Shipping Fee |
|---|---|---|
| Standard Shipping (Tracking Included) | 4 to 7 business days | Free |
Tracking Information:
All orders include tracking. Once shipped, you’ll receive an email with your tracking number and a link to follow your delivery.
Delivery Issues:
Ensure your shipping address is accurate at checkout. If your order is delayed or marked as delivered but not received, check your tracking link or contact the courier. Still need help? Feel free to reach out to us - we’re here to assist.
Contact Information:
Phone: +1 716-303-3202
Email: support@primetoolsource.com
Address: 254 Chapman Rd, Newark, DE 19702, United States
Support Hours:
Monday to Friday: 09:00 AM to 6:00 PM
Company Information:
Company Name: MJG Ecommerce LLC
Company Reg No: 10131329
VAT: 33-4010648